1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2696126146
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely access your account without needing a password or email. This convenient method allows for easy and quick login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first, check your internet connection and wait for a strong signal. If you still don't receive an OTP, use the app's support system, specifically the live chat feature.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, please send your updated KYC (Know Your Customer) details to our customer support via email to facilitate account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device to resolve the issue. Then, download the latest version of the app to ensure you have the most up-to-date features and functionality. Once updated, you should be able to log in and start playing without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, and bonus money cannot be withdrawn. This allows users to redeem their gaming earnings, but not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in this app, including saving your Aadhaar card, UPI, and bank details. This will facilitate a smoother onboarding process. Failure to do so may hinder further progress.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services result in a processing time of 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours. This delay may happen occasionally, impacting the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from games played with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings for any signs of a successful withdrawal. If you still don't see the money, it will be added to your wallet account within 24 hours. If it doesn't appear after that, you can contact their care centre for assistance.
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