1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 0370227793
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to successfully log in. This process eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure a strong internet connection and click 'send OTP' to wait for the verification code. If you don't receive the OTP within the given time, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active number. If your number has changed, please submit your updated KYC (Know Your Customer) details to our customer support via email to assist with account transfer. This will enable us to update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the existing app from your device. Once removed, download the latest version of the app. After reinstalling, you should be able to log in and enjoy the updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than many other similar apps. You can only withdraw the money you've earned from gaming, and not the bonus amount collected. This means you can access your earned rewards, but not the bonus funds as part of your withdrawal.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit your KYC details within this app, which includes saving your Aadhar card, UPI information, and all relevant bank details. This ensures that your account is verified and set up correctly. Once completed, you can proceed with the next steps in the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a speedy process, taking approximately 30 minutes to 3 hours to complete. However, occasional delays in payment processing may result in a wait of up to 24 hours. This delay is an exception to the typical quick processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while playing with the bonus amount can be withdrawn. This means the bonus itself is non-withdrawable, but winnings from it are accessible.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, head to the settings and check your transaction history to see if your withdrawal request is failing. If it is, don't worry, as the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.
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