1ace

1ace App support

Contact
+91 0331935113

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive a verification code. Verify the one-time password (OTP) to log in securely. This eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal and wait for it to stabilize. If you still don't receive the OTP, click "send OTP" again and wait for the allotted time. If the OTP doesn't arrive, you can contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with the same active number. If the number has changed, submit your updated KYC details to customer support via email to facilitate account transfer. This will enable the support team to update your account information.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the current app from your device. Download the latest version of the app to ensure you have the most up-to-date version. Once installed, you can log in and start playing without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, the minimum withdrawal amount is Rs. 100, which is higher than that of other apps. Only earnings from gaming can be withdrawn, with the option to withdraw money earned, but not bonus amounts. Withdrawn funds will exclude any bonus payments.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services generally process transactions within 30 minutes to 3 hours. However, some payments may be delayed, requiring a wait of up to 24 hours. This delay can occur due to unforeseen issues with the payment processing.

Q4: Why is the bonus balance not being withdrawn?

The money earned from a bonus can only be used within the gaming platform and cannot be withdrawn by anyone else. You can withdraw the actual winnings earned from playing games with the bonus amount. The bonus funds themselves are non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's not showing up, the funds should be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their customer care centre for assistance.

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