1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 0119762507
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in without needing a password or email. This convenient method allows for easy and hassle-free access.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection and ensure a strong signal is available. If you still encounter issues, click "send OTP" and wait for a while. If the OTP doesn't arrive after the allotted time, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If your number has changed, send your updated KYC details to the customer support team via email to facilitate account transfer. This will help resolve any login issues and update your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version from the store. This should allow you to easily log in and access the newly updated app. Once installed, you can start playing without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned from gaming activities, not bonus amounts. This allows users to redeem their genuine gaming earnings.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, you must submit all your KYC details within the app, which includes saving your Aadhar card and linking your UPI and bank accounts. This will ensure that all necessary information is up-to-date and securely stored. Completing these steps is a mandatory requirement to proceed.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in the app typically takes anywhere from 30 minutes to 3 hours due to its fast and stable services. However, payment delays can occur, requiring a wait time of up to 24 hours. This delay can add to the overall processing time, extending it beyond the initial estimated timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while playing with the bonus can be withdrawn. This allows you to use the bonus for gameplay, but the winnings are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request isn't showing up, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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