1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6568554550
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve this issue, first check your internet connection for a strong signal. If you still don't receive the OTP, you can seek assistance from the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active phone number. If the number has changed, please submit your updated KYC details to our customer support team via email to facilitate account transfer. This will help resolve the issue and enable you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can easily log in and start playing the updated app. This should fix any problems you were experiencing.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are limited to earnings from gaming, with bonus funds not eligible for cash-out. This restriction allows users to redeem their hard-earned game winnings.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details in this app, including saving your Aadhaar card, UPI information, and bank details. This ensures a secure and seamless experience within the app. Having all these details stored will enable a smooth onboarding process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays may occur, extending the wait time to up to 24 hours in some cases. This delay may be due to the processing of payments, which can take longer than the rest of the services.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot a failed withdrawal request, check your transaction history in the settings. If the issue persists, the funds will be added to your wallet account within 24 hours. If still unresolved, you can seek assistance from their customer care centre.
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