1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3360670078
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the code to securely access the account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection and wait for a strong signal to come through. Click "send OTP" and wait for the allotted time, or seek assistance if the OTP doesn't arrive. If needed, use the app's live chat support system for further help.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC details to customer support via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version and reinstall it. This should allow you to log in and access the updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, the minimum withdrawal amount is Rs. 100, higher than some other apps. Withdrawals are only possible for the money earned through gaming, not including bonus amounts. This means you can't withdraw bonus rewards as cash.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your Know Your Customer (KYC) details within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions within 30 minutes to 3 hours. However, in some cases, payment processing may be delayed, potentially taking up to 24 hours to complete. This delay can occur when payment confirmation is not immediate, resulting in a longer wait time.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings from games played with the bonus amount can be withdrawn. The bonus earnings themselves are non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history. If your withdrawal request is pending, don't worry as the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can contact their care centre for assistance.
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