1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7513007584
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your mobile number, and you'll be logged in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure your internet connection is stable and strong. If you don't receive the OTP, wait for the allotted time to pass and then contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your existing active phone number. If the number has changed, please send your updated KYC (Know Your Customer) details to our customer support via email to facilitate account transfer. This will enable us to update your account information and ensure a smooth transition.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the new version is installed, you should be able to log in and play without any problems. This update should provide a smooth and seamless gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from earned gaming money, not from bonus collections. This means users can access their earned earnings, but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you complete and submit all required KYC (Know Your Customer) details within the app. This includes linking your Aadhaar card, UPI (Unified Payments Interface), and saving your bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, typically taking 30 minutes to 3 hours to complete. However, payment processing can sometimes be delayed, requiring a wait of up to 24 hours in such cases. This delay is an exception to the otherwise efficient service.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request isn't showing, don't worry - the money will be added to your wallet within 24 hours. If it still doesn't appear, you can contact their care centre for assistance.
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