1ace

1ace App support

Contact
+91 8962813410

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. This will prompt an OTP (One-Time Password) verification, which you'll need to enter to access your account. Once verified, you can log in without needing a password or email.

Q2: What should I do if I am not getting OTP?

First, check your internet connection for a strong signal. If you still don't receive the OTP after clicking send, the app's live chat support can provide assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active number. If your number has changed, submit your updated KYC details to our customer support system via email to facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, you'll need to uninstall the app from your device. Once uninstalled, download the latest version of the app to ensure you have the most up-to-date experience. This should allow you to log in and enjoy playing the app without any further problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, which is higher compared to other apps. Withdrawals are only possible for money earned from gaming, not bonus amounts. This means any bonus money will remain locked until it's converted into earnings.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that you have completed and submitted all required KYC details in the app, including saving your Aadhar card, UPI, and bank details. This information is necessary for a successful registration. Completing these steps will help facilitate a smooth onboarding process.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 3 hours, though it can occasionally take as little as 30 minutes. However, payment processing may occasionally be delayed, in which case users may need to wait up to 24 hours.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned using the bonus amount can be withdrawn by you.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section. If your withdrawal request is pending, the funds will be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from their care centre.

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