1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8566943355
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access your account. This allows you to log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To initiate the process, ensure a strong internet connection is established. Wait for the signal to stabilize before proceeding, then click "send OTP" and wait for the allotted time. If the OTP doesn't arrive, use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC details to the customer support via email to facilitate account transfer. This will help resolve the issue and allow you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you need to uninstall the app from your device and then download the latest version. Once you've done this, you'll be able to log in and start playing the updated app. This should fix any problems you were experiencing with the original version.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher threshold compared to other apps. Withdrawals are only possible for earnings from gaming, and bonus funds cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure you have completed and submitted all required KYC details in this app. This includes saving your Aadhar card, UPI, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions within 30 minutes to 3 hours. However, payment delays can occasionally occur, requiring a wait time of up to 24 hours. This delay may be experienced in cases where payment processing is temporarily affected.
Q4: Why is the bonus balance not being withdrawn?
The money earned from the bonus can only be used within the gaming platform and cannot be withdrawn. It can be withdrawn as real currency after earning it by playing games with the bonus amount. This means the bonus itself cannot be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, go to the settings section and review your transaction history. If your request is pending, don't worry, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.
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