1ace

1ace App support

Contact
+91 9022556763

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. A One-Time Password (OTP) will be sent to your number, which you must verify to log in. This method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To initiate the process, first check your internet connection and wait for a strong signal to come through. If you don't receive the OTP after a reasonable time, try clicking on send OTP again. If you still face issues, you can reach out to the app's support system via live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, first try logging in with your active phone number. If the number has changed, send your updated KYC (Know Your Customer) details to customer support via email to facilitate the transfer. This will help you shift your account to the new number.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app and you'll be able to log in and play without any problems. This should ensure a smooth and updated gaming experience.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are only eligible for the money earned from gaming, not bonus funds. This means you can access the rewards you've earned while playing, but not any bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in this app. This includes saving your Aadhar card, UPI, and bank details for verification purposes.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically facilitate a process that takes 30 minutes to 3 hours to complete. However, payment delays can occasionally occur, requiring users to wait up to 24 hours. This delay is an exception to the usual swift processing times within the app.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from gaming with the bonus amount are eligible for withdrawal.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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