1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3831105180
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number, then verify the One-Time Password (OTP) sent to you. This secure method eliminates the need for a password or email login. Once verified, you can easily access the app.
Q2: What should I do if I am not getting OTP?
To resolve the issue, start by checking your internet connection for a strong signal. If you still don't receive the OTP after waiting, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active number. If your number has changed, send your KYC (Know Your Customer) details to customer support via email to facilitate account transfer. This will help resolve the issue and update your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version from the app store, and you should be able to log in and play without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher minimum amount compared to other apps. Withdrawals are only available for earned gaming funds, excluding bonus money. This policy allows users to cash out their gaming earnings while keeping bonus rewards separate.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all necessary KYC details in the app, including saving your Aadhaar card, UPI information, and bank details. This will ensure a smooth and secure experience. Once submitted, your account will be verified and ready for use.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process within 30 minutes to 3 hours, depending on the task. However, payment processing can sometimes be delayed, requiring a wait time of up to 24 hours. This delay in payment processing is an occasional exception to the otherwise efficient app experience.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings made using the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, start by checking your transaction history in the settings. If your withdrawal request is unsuccessful, the money will be added to your wallet account within 24 hours. If it still doesn't appear, you can contact their care centre for assistance.
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