1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4374313590
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the sent One-Time Password (OTP) to complete the login process. Once verified, you can log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To resolve the issue, check your internet connection for a strong signal and wait for the OTP to be sent after clicking the "send OTP" option. If you don't receive the OTP within the allotted time, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, please send your updated KYC (Know Your Customer) details via email to our customer support system. This will assist in transferring your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you can log in and continue playing without any problems. This should ensure a smooth and seamless experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for funds earned through gaming, not bonus amounts. This means users can only cash out the money they've won from playing games, not any additional bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app. This includes saving your Aadhar card, UPI information, and bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can often complete the process within 30 minutes to 3 hours. However, payment delays can occur, requiring a wait of up to 24 hours. This delay may be an isolated issue, but it's worth noting as part of the overall experience.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the winnings earned from playing games with the bonus amount. The bonus itself is non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is pending, rest assured that the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact the care centre for assistance.
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