1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9133932090
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number, and you'll be logged in without needing a password or email. This makes the login process quick and easy.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. Once connected, click "send OTP" and wait for the code to arrive. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use your active phone number. If the number has changed, submit your KYC details via email to the customer support for a smooth account transfer. This will facilitate the account update process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should allow you to log in and play smoothly. This should update the app to its latest version.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other available options. Withdrawals are only possible for money earned from gaming, not bonus amounts. This means you can only redeem your actual winnings.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, please ensure that all your Know Your Customer (KYC) details are fully filled and submitted through the app. This includes saving your Aadhaar card, UPI details, and all relevant bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete tasks within 30 minutes to 3 hours. However, in some cases, payment processing may be delayed, requiring a wait of up to 24 hours. This wait period is an exception to the usual quick turnaround time offered by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn. The bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If your request is pending, don't worry - the funds will be added to your wallet account within 24 hours. If you still encounter issues, contact their care centre for assistance.
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