1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9212118055
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive a verification OTP. Once verified, you'll be logged in securely without needing a password or email. This convenient login method allows easy access to your account.
Q2: What should I do if I am not getting OTP?
To proceed, ensure your internet connection is stable and strong. Wait for a while after clicking "send OTP" for the verification code to arrive. If you don't receive the OTP, contact the app's support team through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details to our customer support team via email. This will assist in transferring your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you need to uninstall the app from your device. Once uninstalled, download the latest version of the app, which should resolve any existing problems. After installing the latest version, you can easily log in and start playing the app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned through gaming, not bonus amounts. This restriction ensures users can only withdraw actual gaming earnings.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are complete and submitted through this app. This includes saving your Aadhar card, UPI information, and bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services facilitate a process that typically takes between 30 minutes to 3 hours to complete. However, payment delays can sometimes occur, resulting in a wait time of up to 24 hours. This delay in payment processing may extend the overall completion time beyond the initial timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, the funds will typically be added to your wallet account within 24 hours. If you encounter any further issues, you can reach out to their care centre for assistance.
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