1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8402473681
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in without needing a password or email. This convenient method allows easy access to your account.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and ensure a strong signal is available. Wait for the OTP to be sent after clicking "send OTP", and if it doesn't arrive within the specified time, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support through email, which will facilitate the account transfer process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the problematic app from your device and then download the latest version. This should allow you to log in and start playing the updated app smoothly. Once installed, you'll be able to access the latest features and bug fixes.
Q1: What is the minimum withdrawal amount in the 1ace?
The app allows users to withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. However, users cannot withdraw bonus money, only funds earned from playing games. This means users can withdraw earnings from gaming activities, but not rewards or incentives.
Q2: Is it necessary to do KYC for withdrawal?
To complete the application process, please ensure all your Know Your Customer (KYC) details are up-to-date within the app. This includes saving your Aadhar card, UPI information, and all required bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services process transactions within a relatively short timeframe of 30 minutes to 3 hours. However, occasional delays in payment processing may cause a wait of up to 24 hours in some cases. This delay can disrupt the overall efficiency of the app's services.
Q4: Why is the bonus balance not being withdrawn?
The money earned from a bonus can only be used for gaming purposes and cannot be withdrawn by others. Any winnings from games played with a bonus can be withdrawn. This means the bonus winnings are yours to keep, but the bonus itself is non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, don't worry as the money will be added to your wallet account within 24 hours. If this doesn't happen, you can contact their care centre for assistance.
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