1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9233349089
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in to the app, enter your registered mobile number and verify the OTP sent to you. This method eliminates the need for a password or email login. Simply entering your registered number and verifying the OTP will grant you access.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you still encounter issues, wait for the OTP to be sent and try again. If the OTP doesn't arrive, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number. If your number has changed, submit your updated KYC documents to the customer support via email to proceed with shifting your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Next, download the latest version of the app, and you should be able to log in and play without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher threshold compared to other apps. Withdrawal is limited to the money earned from gaming, excluding bonus amounts. This means users cannot withdraw the bonus money collected as a separate entity.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI information, and bank details. Completing these steps is a necessary requirement for using the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, delays in payment processing may occur, requiring a wait of up to 24 hours. This can impact the overall time taken to complete the process.
Q4: Why is the bonus balance not being withdrawn?
You can only use the money earned from a bonus to play games, not to withdraw it. The bonus funds cannot be withdrawn, but winnings from games played with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, the funds will be deposited into your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.
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