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This app is available for your device
1
This app is available for your device
Contact
+91 5710253677
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your mobile number to complete the login process. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
First, ensure your internet connection is stable and strong. Wait for a valid OTP by clicking "send OTP" after that. If you still don't receive the OTP, you can seek assistance through the app's live chat support.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, send your updated KYC details to the customer support via email to facilitate a smooth account transfer. This will help resolve the issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to easily log in and access the newly updated app. Once updated, you can start playing without any problems.
Q1: What is the minimum withdrawal amount in the 1?
In this app, you can withdraw a minimum of Rs. 100, which is higher than the withdrawal amount in other apps. Withdrawals can only be made from the amount earned through gaming activities, not from bonus money. This means you can't withdraw bonus funds as cash.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI (Unified Payments Interface) details, and all relevant bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, although it can take as little as 30 minutes. However, payment delays can occur, requiring a wait of up to 24 hours in some cases. This delay in payment processing is an exception to the otherwise efficient experience.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus funds can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To investigate the issue, go to the settings and check your transaction history. If your withdrawal request is not showing, don't worry, the funds should be added to your wallet account within 24 hours. If the issue persists, you can reach out to their customer care centre for assistance.
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